Refund policy

At L'APOGÉE, we are committed to delivering your order in perfect condition. While we do not offer refunds or accept returns under any circumstances, we understand that rare issues may arise. To ensure your satisfaction, we have outlined the following procedure for handling damaged or incorrect items:

Eligibility
We only provide support for items that arrive damaged or if an incorrect item has been shipped. All issues must be reported on the same day the order is received.

Condition Requirement
To be eligible for a resolution, the item must be in its original packaging. If the wrong item was sent, it must be returned in the same condition it was received.

How to Report an Issue?
To report a damaged or incorrect item, please contact us on Instagram or email us at wearelapogee@gmail.com. Be sure to include your order details and a clear description of the issue.

Shipping Costs
If your claim is approved, we will cover the shipping costs required to return the incorrect or damaged item.

Resolution
Once we receive and verify the issue, we will offer a replacement for the item. Refunds are not issued under any circumstances.

Exceptions
Please note that we do not accommodate any concerns related to items purchased during sales, discounts, or promotional offers.

We appreciate your understanding and are here to assist with any concerns related to product quality or order accuracy. Please don’t hesitate to reach out.