Shipping policy

At L'APOGÉE, we are dedicated to providing fast, reliable, and international shipping for our customers worldwide. We now offer shipping to the GCC and North America, ensuring that our premium products reach you no matter where you are.

Domestic Shipping (Lebanon)

  • Shipping Carriers: We partner with trusted shipping companies to ensure timely delivery within Lebanon.

  • Shipping Costs: Enjoy free shipping on all orders within Lebanon.

  • Processing Time: Orders are processed within 48 working hours for Beirut addresses and up to 72 working hours for locations outside Beirut.

  • Tracking: Easily track your order by messaging us with your order number, and we will provide you with the necessary tracking information.

International Shipping

  • Shipping Carriers: We collaborate with multiple trusted international carriers to ensure safe and efficient delivery worldwide.

  • Shipping Costs: Shipping fees vary based on your location. You can view the exact cost at checkout.

  • Processing Time: International orders are typically processed within 48-72 working hours, with delivery times ranging from 10 to 15 working days, sometimes even faster depending on the destination country.

  • Tracking: Once your order is shipped, we will send you an email with tracking details so you can monitor your shipment’s progress. If you need assistance, feel free to email us.

  • Shipping Restrictions: Please note that some countries may not be eligible for delivery. You will be able to select your country at checkout, and if it’s unavailable, we may add it at a later time.

Returns & Damaged Items

  • Returns: We only accept returns for damaged items or incorrect items. If your item is damaged or incorrect upon arrival, please report the issue on the same day of receiving your order via our contact form on the website. We will arrange a return for the damaged or incorrect item and offer a replacement.

Customs & Duties

  • Customs Duties & Taxes: For international orders, please note that customs duties, taxes, or import fees are the responsibility of the customer and may be applied upon arrival in the destination country.

We are committed to delivering your L'APOGÉE experience no matter where you are. Should you have any questions or concerns regarding shipping, feel free to reach out, and we’ll be happy to assist!